BidSpotter Customer Service Support Department
Have a question pertaining to the bidding process?
Visit our Frequently Asked Questions!
You can also start a live chat with a Bidspotter Support Representative by selecting Live Chat at the top of Bidspotter.com. More information on our chat system can be found by clicking here.
Customer Support Hours:
- Monday – Thursday, 8:00 AM EST – 10:00 PM EST
- Friday, 8:00 AM EST – 6:30 PM EST
Office: (253) 858-6777 Toll Free: (866) 597-2437
Frequently Asked Questions
Terms and conditions
Everything will be sold to the highest bidders for cash, in accordance with the auctioneers normal Terms of Sale which can be found on our web site www.pplgroupllc.com or by requesting a copy of our terms and conditions of sale by email to firstname.lastname@example.org. Your bid is a contract: Place a bid only if you are serious about buying the item. If you are the high bidder, you will enter into a legally binding contract with PPL.All bids are in US dollars. An 18% Buyers Premium will be added to all items sold. PPL makes every attempt to accurately describe all items at the auction sale, there are always possibilities of errors occurring which is out of PPL`s control. It is important to know this fact if you plan on placing a Proxy Bid or if you plan on bidding over the WEB.
Please inspect before you bid and remember, everything is sold AS IS, WHERE IS with absolutely no warranty or guarantee of any kind, either written or implied. On occasion, we may have additional information regarding an item being auctioned and will be announced during the auction process.
Payments by All successful bidders can pay by company check, or wire transfer. All successful bidders will receive their invoices via email from PPL the day after the auction sale.
Taxes: All successful bidders will be responsible for sales taxes which will be added to your invoice unless an exemption certificate is supplied prior to invoicing.
Refunds: No refunds or adjustments will be made once an item has been removed from the auction site. All refunds and adjustments are solely at the discretion of the auction company.
Removal: Rigging and removal is the responsibility of the buyer. Small items that can be carried out should be removed immediately after the auction or at the latest, the day after the auction. All riggers or buyers who will be removing items using any powered vehicle will need to provide a certificate of insurance that is acceptable to PPL. Removal may begin when the auction has been completed and payment in full received.
If you need assistance please call us at our corporate offices @ 224-927-5300