BidSpotter Customer Service Support Department
Have a question pertaining to the bidding process?
Visit our Frequently Asked Questions!
You can also start a live chat with a Bidspotter Support Representative by selecting Live Chat at the top of Bidspotter.com. More information on our chat system can be found by clicking here.
Customer Support Hours:
- Monday – Friday, 8:00 AM ET – 8:00 PM ET
Office: 253-858-6777 Toll Free: 866-597-2437
Frequently Asked Questions
Please note our deposit requirements for bidders with no bidspotter bidder history or bidder history with any negative feedback:
Insufficient Bidspotter history
Due to your insufficient Bidspotter history we may require a deposit up to $500.00 USD (refundable) before you can be approved to bid. By registering to bid for this sale, you are giving us the right to pre-authorize a deposit of $500.00 USD. This pre-authorization is immediately refundable if you do not purchase anything, or if you choose to make other payment arrangements. Once you have established a sufficient positive Bidspotter history you will not have to deposit in order to get approved.
Bidspotter history with negative feedback
Due to your Bidspotter history we will require a $2,500.00 USD deposit (refundable) before you can be approved to bid. By registering to bid for this sale, you are giving us the right to pre-authorize a deposit of $2,500.00 USD. This pre-authorization is immediately refundable if you do not purchase anything, or if you choose to make other payment arrangements. Once you have established a sufficient positive Bidspotter history you will not have to deposit in order to get approved.
Everything will be sold to the highest bidders for cash, in accordance with our standard Terms of Sale which can be found on our web site at www.heathindustrial.com or by requesting a copy of our terms and conditions of sale by email to email@example.com.
Your bid is a contract: Place a bid only if you are serious about buying the item. If you are the high bidder, you will enter into a legally binding contract with Heath Industrial. All bids are in US dollars.
A Buyers Premium will be added to all items sold. Heath Industrial makes every attempt to accurately describe all items at the auction sale, there are always possibilities of errors occurring which is out of our control. It is important to know this fact if you plan on placing a Proxy Bid or if you plan on bidding via bidspotter.com.
Please inspect before you bid and remember, everything is sold AS IS, WHERE IS with absolutely no warranty or guarantee of any kind, either written or implied.
Payments can be via company check, cash, or wire transfer. Credit Cards are accepted for an additional fee. All successful bidders will receive their invoices via email from Heath Industrial after the last day of the auction sale.
All successful bidders will be responsible for sales taxes which may be added to your invoice unless an exemption certificate is supplied prior to invoicing.
Heath Industrial reserves the right to automatically charge payment card on file with bidspotter.com, for any and all outstanding invoices not paid within 48 hours after the close of the auction.
Rigging and removal is the responsibility of the buyer. Small items that can be carried out should be removed immediately after the auction or at the latest, the day after the auction. All riggers or buyers who will be removing items using any powered vehicle will need to provide a certificate of insurance that is acceptable to Heath Industrial. Removal will begin when the auction sale has been completed and payment in full has been received.
If you need assistance please call us at our corporate offices @ 847-380-1755 or via email at firstname.lastname@example.org