Important Information
BidSpotter Customer Service Support Department
Have a question pertaining to the bidding process?
Visit our Frequently Asked Questions!
You can also start a live chat with a Bidspotter Support Representative by selecting Live Chat at the top of Bidspotter.com. More information on our chat system can be found by clicking here.
Customer Support Hours:
- Monday – Thursday, 8:00 AM EST – 10:00 PM EST
- Friday, 8:00 AM EST – 6:30 PM EST
Email: support@bidspotter.com
Office: (253) 858-6777 Toll Free: (866) 597-2437
Terms & Conditions
Terms and Conditions
******All sales in U.S. dollars only!!******
*All descriptions are believed to be correct, but no guarantees or warranties are made by auctioneer as to nomenclature or age. Everything sold on an "as is" basis.
*Please remember that a bid is a verbal contract; once you become the successful bidder, you must pay for your items. If you find that the riggers you contact are charging you high fees, that doesn’t mean that you can abandon your items. Once you win, you are responsible for paying.
***FULL AND FINAL PAYMENT MUST BE MADE IN CASH, CASHIER’S CHECK, WIRE TRANSFER ONLY. *** PAYMENT MUST BE MADE, OR WIRE INITIATED, BY CLOSE OF BUSINESS THE DAY AFTER THE SALE.
*BUYERS’ PREMIUM IS 10% OF THE HAMMER PRICE, ONLINE & ONSITE
LOT REMOVAL
CHECK-OUT WILL BE ANNOUNCED CLOSER TO THE SALE DATE.
Removal of lots is entirely the responsibility of the bidder. We do not package, load or ship. There will be no equipment, like forklifts, onsite to facilitate your lot removal. It is up to you to hire a rigger or otherwise provide for the removal of your items.
Additionally, if you are moving items out of the country, please understand that we do not act as customs brokers. You will have to facilitate any and all paperwork involved with removing your items across borders.
While we do not work with or endorse any riggers, we can provide you with contact information for riggers who have requested that we do so:
IMPORTANT: Due to buyers being lax about removing their items in a timely fashion, we are implementing a $250 per day fee for entry into the facility every day past the time allotted for check out, with the exception of equipment that has to be dismantled for removal.
GOOD LUCK WITH YOUR BIDS!