While the Audio is not a necessary part of your participation in the Live Auction,
we do believe it is a very useful tool.
Here are some of the most common issues that will prevent you from hearing the audio.
When I click on the Listen Live button NOTHING happens.
If you click on the listen live button and no window opens, or if it appears that a window tries to open but then goes away you most likely have a popup blocker or some sort of Internet Monitor running on your computer that is preventing you from opening the audio window.
The audio window acts exactly like those annoying pop up ads. Only this is a popup you want to appear. You will need to disable the program that is preventing this window from appearing. Popup blockers, Spam blockers and personal firewalls such as ZoneAlarm are just a few of the many types of programs that can prevent this window from opening. Some ISP�s that provide custom software for you to install and use on your computer have started to include these types of programs in their software. If you have installed the provided software from your ISP you may not even be aware that you have these types of programs installed. If the BidSpotter Live Audio does not open, more than likely the cause is third party popup blocking software. Please disable!
|Windows NT||Microsoft Internet Explorer 6.0, Netscape 7.x, Mozilla 1.x, CompuServe 7, and Opera 7.11|
|Windows 98||Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Mozilla 1.x, AOL 8, and Opera 7.11|
|Windows Me||Microsoft Internet Explorer 5.5, Netscape 4.7, Netscape 7.x, Mozilla 1.x, AOL 8, and Opera 7.11|
|Windows 2000||Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Mozilla 1.x, CompuServe 7, AOL 8, and Opera 7.11|
|Windows XP||Microsoft Internet Explorer 6.0, Netscape 7.x, Mozilla 1.x, CompuServe 7, AOL 8, and Opera 7.11|
|Mac OS 9.x||Microsoft Internet Explorer 5.1, Netscape 4.8, Netscape 7.x, Mozilla 1.x, and Opera 6|
|Mac OS X 10.1.x Mac OS X 10.2.x Mac OS X 10.3.x||Microsoft Internet Explorer 5.2, Netscape 7.x, Mozilla 1.x, AOL 7, Opera 6, and Safari 1.0 (Mac OS X 10.2.x only)|
I do not know if I have Flash on my computer, but meet minimum system requirements.
Click here to check for Flash on your computer Click here to download Flash
A security warning from Macromedia, Inc. pops up on my computer screen.
To listen to the auctioneer call the auction (on broadcasts offering this benefit), you must install Flash on your computer. If it is not installed, you cannot listen to the auctioneer as the sale progresses. If you see this:
you must click "Yes" to install the Flash software to enable auctioneer audio.
Still have a question? Ask our Live Auctions support staff via our Help Desk